Privacy Policy
Privacy Policy
We value your trust and are committed to protecting your personal information through responsible data handling, transparency, and security.
Our Privacy Policy
Your Privacy Matters to Us
This policy is designed around Kenya’s Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and internationally recognised privacy principles, including those found in the EU General Data Protection Regulation (GDPR), where applicable. These frameworks emphasise transparency, lawful use of personal information, data security, limited collection, and customers’ rights.
1. Introduction
Welcome to Classmaniax Fashion Universe, your ultimate online fashion shop. We are committed to protecting your privacy and safeguarding the personal information you share with us when browsing our website, purchasing fashion products, contacting our customer support team, or using our services.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information. It also explains your privacy rights and how you can exercise them.
Classmaniax Fashion Universe respects your right to privacy and is committed to handling your personal information responsibly, transparently, and lawfully. We use customer information only for legitimate business purposes, in accordance with applicable data protection laws.
This policy is guided by Kenya's Data Protection Act, 2019, its applicable regulations, and internationally recognised data protection principles, including the GDPR where applicable.
By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it separately and will not treat general website use as consent to every type of data processing.
2. Information We Collect
To provide a convenient, reliable, and personalised online shopping experience, Classmaniax Fashion Universe may collect the following categories of information.
2.1 Personal Identification Information
We may collect your name and other basic identification details when you create an account, place an order, contact us, or use our services.
2.2 Contact Information
This may include your telephone number, email address, delivery address, and other contact details you voluntarily provide to facilitate communication and order fulfilment.
2.3 Order and Transaction Information
When you purchase products from our website, we may collect information relating to your orders, including the products purchased, sizes, quantities, order history, delivery preferences, payment status, and transaction references.
We use this information to process purchases, arrange deliveries, manage returns and exchanges, handle refunds, and provide customer support.
2.4 Payment Information
Classmaniax Fashion Universe may offer payment options such as M-Pesa, PayPal, Visa, Mastercard, and other payment services made available on our website.
Payments may be processed by independent payment service providers. We may receive transaction references, payment confirmations, and other information necessary to verify and reconcile payments.
We do not intend to collect or store your full payment card details, security codes, or payment account passwords on our own systems. Such information should be submitted directly to the relevant payment provider through its authorised payment process.
2.5 Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically, depending on the website tools and services in use. This may include your IP address, browser type, device information, pages visited, approximate location derived from technical information, and browsing activity.
This information helps us maintain website functionality, improve performance, identify technical problems, and protect our website against misuse.
2.6 Communication and Customer Support Information
If you contact us through our website, telephone, email, WhatsApp, or social media channels, we may retain the information you provide to respond to your enquiries, resolve complaints, process orders, and improve our services.
We aim to collect only information that is adequate, relevant, and necessary for the stated purpose.
3. How We Use Your Personal Information
Classmaniax Fashion Universe uses personal information for legitimate and specified business purposes, including:
Order processing: To receive, confirm, manage, and fulfil your purchases.
Delivery services: To arrange the delivery of your fashion products to your preferred location.
Payment verification: To confirm payments, reconcile transactions, and manage refunds.
Customer support: To answer enquiries, resolve complaints, and assist with returns and exchanges.
Account management: To create and maintain customer accounts where this feature is available.
Service improvement: To understand shopping preferences, improve website functionality, and enhance the customer experience.
Business communication: To send order confirmations, delivery updates, payment notifications, and important service announcements.
Marketing and promotions: To share information about new products, offers, discounts, and fashion collections where permitted by law and, where required, with your consent.
Security and fraud prevention: To identify suspicious transactions, prevent misuse, and protect customers and our business.
Legal compliance: To meet applicable tax, accounting, consumer protection, record-keeping, and other legal obligations.
We will not use your personal information for purposes that are incompatible with the purposes explained in this policy unless we have a lawful basis to do so.
4. Lawful Basis for Processing Personal Data
We process personal information only where an appropriate legal basis exists. Depending on the circumstances, this may include:
Performance of a contract: When processing your information is necessary to complete your purchase, arrange delivery, or provide a requested service.
Consent: When you have freely agreed to a particular use of your information, such as receiving certain marketing communications or accepting non-essential cookies where required.
Legal obligations: When we must retain or disclose information to comply with applicable laws and lawful regulatory requirements.
Legitimate interests: When processing is necessary for legitimate business purposes, such as improving our services or preventing fraud, provided those interests do not override your rights and freedoms.
Other lawful grounds: Where recognised by applicable data protection legislation.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing and Disclosure of Personal Information
Classmaniax Fashion Universe respects the confidentiality of customer information. We do not sell customers' personal information to third parties.
However, certain information may be shared when reasonably necessary to operate our online store, fulfil orders, or comply with the law.
5.1 Payment Service Providers
We may share relevant transaction information with payment providers to process payments, verify transactions, detect fraud, and manage refunds.
5.2 Delivery Partners and Suppliers
Where necessary to fulfil your order, we may share your name, telephone number, delivery address, and relevant order details with delivery companies, suppliers, or fulfilment partners.
These parties should use the information only for the relevant service and handle it in accordance with applicable privacy and security obligations.
5.3 Website Hosting and Technology Providers
We may use third-party providers for website hosting, website maintenance, security, analytics, email delivery, and other technical services.
Such providers may process personal information on our behalf where necessary to deliver their services, subject to appropriate safeguards and applicable legal requirements.
5.4 Legal and Regulatory Authorities
We may disclose personal information where required by law, a valid court order, or a lawful request from an authorised regulatory or law enforcement authority.
We may also disclose information when reasonably necessary to establish, exercise, or defend legal claims, or to protect the rights and safety of our customers and business, as permitted by law.
We do not permit third parties to use customer information for unrelated purposes without an appropriate lawful basis.
6. Data Security and Confidentiality
At Classmaniax Fashion Universe, protecting your personal information is an important part of our commitment to dependable customer service.
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, unlawful processing, accidental loss, alteration, disclosure, or destruction.
Depending on the systems and services in use, these measures may include:
Secure website connections and appropriate website security configurations.
Restricted access to customer information.
Secure account and system access practices.
Use of reputable payment service providers.
Appropriate backups and system maintenance.
Monitoring and responding to suspected security incidents.
Reviewing the handling of personal information by relevant service providers.
Access to personal information is limited to authorised persons and service providers who need it for legitimate business purposes.
Although we work to maintain appropriate safeguards, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we are committed to taking reasonable measures to protect your information and responding appropriately to any suspected data breach.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your shopping experience and website performance.
Cookies may help us:
Remember items added to your shopping cart.
Maintain shopping sessions and support account functionality.
Understand how visitors use our website.
Improve website performance and usability.
Support relevant marketing activities where permitted.
Some cookies are necessary for the website to function properly, while others may be used for analytics or advertising, depending on the tools installed on our website.
Where required by law, we will obtain your consent before using non-essential cookies. You may also manage cookies through your browser settings or any cookie preference tool available on our website.
Disabling certain cookies may affect some website features, including shopping cart functionality.
8. Marketing and Promotional Communications
We may use your contact details to communicate with you about our products, new fashion collections, special offers, discounts, and other relevant promotions where legally permitted.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of promotional emails by using the unsubscribe option provided in the message, where available. You may also request to stop receiving promotional communications by contacting us.
Opting out of marketing will not prevent us from sending essential communications relating to your orders, payments, deliveries, refunds, security, or other necessary service matters.
We do not sell your contact information to third parties for their independent marketing activities.
9. Data Retention
Classmaniax Fashion Universe retains personal information only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal requirements.
For example:
Order and transaction records may be retained for accounting, tax, dispute resolution, and legal compliance.
Customer support communications may be retained for as long as necessary to resolve enquiries and maintain appropriate service records.
Account information may be retained while your account remains active and for a reasonable period thereafter where justified.
Marketing information may be retained until you withdraw consent or object to the relevant processing, subject to applicable legal requirements.
Technical logs may be retained for a limited period necessary for security, troubleshooting, and system administration.
When personal information is no longer necessary, we will take reasonable steps to securely delete it, anonymise it, or otherwise dispose of it in accordance with applicable law.
Some information may need to be retained for longer where the law requires it or where it is necessary to establish, exercise, or defend legal claims.
10. Your Data Protection Rights
Under Kenya's Data Protection Act, 2019, and other applicable data protection laws, you may have the following rights regarding your personal information:
10.1 Right to Be Informed
You have the right to know how your personal information is collected, used, stored, and shared.
10.2 Right of Access
You may request access to the personal information we hold about you.
10.3 Right to Correction
You may request the correction of inaccurate, incomplete, false, or misleading personal information.
10.4 Right to Deletion
You may request the deletion of personal information where applicable law provides this right. Certain records may need to be retained to fulfil legal obligations or other lawful purposes.
10.5 Right to Object
You may object to certain forms of processing of your personal information, subject to applicable legal provisions.
10.6 Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
10.7 Rights Relating to Certain Automated Decisions
Where applicable law provides, you may have rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.
10.8 Right to Lodge a Complaint
If you believe that your personal information has been handled unlawfully, you may raise the matter with us or lodge a complaint with Kenya's Office of the Data Protection Commissioner (ODPC).
To exercise your rights, please contact us using the details provided in the Contact Us section. We may need to verify your identity before responding to a request. We will handle requests within the time limits and procedures required by applicable law.
11. International Data Transfers
Classmaniax Fashion Universe may use third-party technology, hosting, payment, or other service providers whose systems or operations are located outside Kenya.
Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer complies with applicable Kenyan data protection requirements, including any required safeguards, assessments, authorisations, or consent.
Where applicable, we will ensure that appropriate protections are in place to safeguard your information and uphold your rights.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
These services operate under their own privacy policies and terms. Classmaniax Fashion Universe does not control the privacy practices of independent third parties.
We encourage you to review the relevant privacy policies before sharing personal information with external websites or services.
Our use of third-party services does not remove our responsibility to handle any personal information we control in accordance with applicable law.
13. Children's Privacy
Classmaniax Fashion Universe is an online fashion store intended for general shopping purposes. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
Where a child is permitted to use our services or make a purchase under applicable law, any required parental or guardian involvement and consent will be respected.
If we become aware that we have collected personal information from a child unlawfully, we will take appropriate steps to address the matter, including deletion where legally appropriate.
14. Data Breach Management
In the event of a personal data breach, Classmaniax Fashion Universe will take appropriate steps to investigate, contain, and address the incident.
Where required by applicable law, we will notify the relevant regulatory authority and affected individuals within the applicable time limits, taking into account the nature of the breach and the risks it may pose to individuals.
We will also take reasonable steps to prevent similar incidents from occurring in the future.
15. Changes to This Privacy Policy
Classmaniax Fashion Universe may update this Privacy Policy from time to time to reflect changes in our business operations, website technology, services, or applicable data protection laws.
Any revised policy will be published on our website with an updated effective date.
We encourage customers to review this page periodically to remain informed about how we protect their personal information.
Where legally required, we will provide additional notice or seek consent before implementing changes that require it.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us.
Classmaniax Fashion Universe
Website: https://classmaniax.co.ke
Telephone/WhatsApp: +254 728 356977
Email: info@classmaniax.co.ke
Location: Nairobi, Kenya
Data Protection Enquiries: Please use the contact details above and indicate that your enquiry concerns personal data protection.
We are committed to treating every privacy enquiry seriously and handling it in accordance with applicable law.
17. Our Privacy Commitment
At Classmaniax Fashion Universe, your trust matters to us. We are committed to using personal information responsibly, collecting only what is necessary for legitimate purposes, protecting it with appropriate safeguards, and respecting your rights.
Our goal is to provide you with a convenient, secure, and dependable online fashion shopping experience while maintaining transparency and accountability in the way we handle your information.
Classmaniax Fashion Universe — Your Style, Your Trust, Our Commitment.